Vacant job

We are looking for someone who is skilled in communication and always delivers world-class service! Visit Responda Group (https://respondagroup.se/) to learn more about us.

Our Offer

With us, you will be part of a joyful and engaged team that is passionate about world-class customer service. We offer a service-oriented position in a workplace with significant expansion. For the right person, there are good development opportunities within our internal career ladder. We value workplace issues and well-being, where we see diversity and differences as enriching for the organization. The employment is governed by the collective agreement, and we offer our employees wellness grants.

With us, you will make a real difference for both private individuals and corporate clients with our focus on world-class customer experiences!

About the Position

You will belong to the production department, which is the heart of Responda Group. Here, our employees work to ensure that our customers' calls are answered in a timely manner with a high degree of service, quality, and efficiency. You will exclusively handle incoming calls and do not engage in sales.

Introduction: 1 week. Start: By agreement. Scope: Hourly employment. Opening hours: 07:00 - 17:00. Every day of the year.

Your Responsibilities

You will answer incoming calls for several different companies, gathering information from the caller to clarify the nature of the inquiry. You will then transfer the call or write a message, and sometimes provide information to the caller. You may also perform various customer service tasks for our clients, such as receiving fault reports, bookings, or responding to customer chats and emails.

The employment begins with an introduction tailored to your skills and previous experiences. During the introduction, you will learn our switchboard system and how to interact with callers in different situations.

Your Profile

You are a positive, cheerful, and engaged person. You spread good vibes in the workplace while maintaining your calm and professionalism in stressful situations.

You are passionate about service, working with people, and helping others.

You are accustomed to working with the phone as a tool, and as the company's voice outward, you are a skilled communicator who enjoys working with repetitive tasks.

If you have experience from a call center or customer service and speak Finnish, it is highly meritorious.

Requirements for the Position:

• High school education
• Fluent Swedish, both spoken and written
• Good knowledge of English, both spoken and written
• Good computer skills

Contact

We welcome your application as soon as possible; we apply rolling selection, and the position may be filled before the application deadline.

About Responda Group

Responda was founded in 1992 and has aimed to become Sweden's best answering and customer service since its inception! You will belong to the production department, which is the heart of Responda Group. Here, our employees work to ensure that our customers' calls are answered in a timely manner with a high degree of service, quality, and efficiency.

In this process, we have decided not to collaborate with external recruitment or advertising companies and therefore request no contact with any.